On hold transactions
Learn why your transactions are getting on hold and how to prevent them.
Overview
On hold transactions are payins or payouts that BlindPay transaction monitoring system flagged as suspicious.
This is really important to prevent fraudulent activities, money laundering and maintain a healthy relationship with our banking partners.
How to handle on hold transactions
When a transaction is flagged as suspicious, BlindPay compliance team will manually review the transaction and check if it's a false positive or not.
If it's not a false positive, BlindPay will send you an email (or slack) with the details of the transaction and a Request for Information (RFI) to provide more information about the transaction.
On the RFI we will ask for the following information:
- What is relationship between the sender and the receiver
- What is the purpose of the transaction
- What is the expected outcome of the transaction
- Any other information that can help us to understand the transaction
Once you provide the information, BlindPay compliance team will review and decide if it's going to release the transaction.
Note: If you don't provide the information in the RFI in 24 hours, the transaction might be refunded to the sender.
Future API integration
In the upcoming months, we will cut all manual approach on RFI. We will provide a new API endpoint to allow you to provide the information directly to BlindPay.
This is what is going to happen:
- You receive a webhook with
on_holdstatus - You do a POST request to a new API endpoint to provide more information about the transaction
- BlindPay team will collect and review it automatically
Please keep posted on our monthly updates to know when this will be available.