Proof of Address

To keep your account safe and compliant, we need to confirm where your business operates and where key individuals live. Address verification is a quick but important step, and we're here to make it as smooth as possible.

You may need to provide proof of address in situations like:

• Business verification — confirming the registered or operating address of your company.
• Individual verification — confirming the residential address of Ultimate Beneficial Owners (UBOs), Authorized Persons, or other key individuals tied to the account.
• Ongoing reviews — occasionally, we may request updated documents during periodic compliance checks.

Business Proof of Address

Your business proof of address document needs to check these boxes:

• Confirms the current registered or operating address of the company
• Is issued in the legal name of the business (exactly as registered)
• Was issued within the last 90 days (with some exceptions noted below)
• Shows a physical address — PO boxes and virtual addresses are not accepted

What Documents Can I Use?

Here are the documents we accept for business address verification:

• Bank statement in the business name
• Utility bill for the business premises (electricity, water, gas, internet)
• Government-issued correspondence addressed to the business
• Office or commercial lease agreement (must be current — may be older than 90 days)
• Business license that displays the company address
• Company registry extract or registration certificate
• Tax authority correspondence showing the business address

Individual Proof of Address

For individual address verification, the document must:

• Confirm the current residential address of the person
• Be issued in the individual's full legal name, matching the name provided during onboarding
• Have been issued within the last 90 days (unless otherwise noted)
• Show a physical residential address

What Documents Can I Use?

We accept a variety of documents for personal address verification:

• Utility bills (electricity, water, gas, internet, or landline)
• Bank or credit card statements
• Government-issued letters (tax notices, social benefit correspondence)
• Residence registration or certificate of domicile
• Residential lease or tenancy agreement (must be current)
• Local authority or municipal tax bills
• Insurance policies that show a residential address (home, health, or vehicle)
• Driver's license or national ID card — as long as it includes a full residential address and is still valid

Document Quality & Submission Guidelines

A great submission saves you time and avoids back-and-forth. Here's how to get it right on the first try:

Your Document Must Clearly Show:

• The full legal name (of the business or individual)
• The complete address
• The date of issue
• The issuer's name or logo (bank, utility company, government body, etc.)

Submission Format

• Upload a clear, color scan or photo of the document
• Accepted formats: PDF, JPEG, or PNG
• Maximum file size: 3 MB
• The entire document must be visible — no cropped or partial images

Photo Tips for a Smooth Submission

• Photograph the original physical document — not a screen or printed copy.
• Make sure all text is clear and readable, with no glare or reflections.
• Capture the entire document in the frame — don't crop any edges.
• Use good lighting and keep the image in focus.
• If applicable, send both the front and back of the document.

Please Avoid Submitting:

• Photos taken of a screen, monitor, or another device.
• Screenshots, or pictures of printed or photocopied documents.
• Blurry, dark, cropped, or unclear images.

Need Help?

If you're unsure which document to submit or run into any issues during the process, reach out to our support team. We're happy to help you get verified quickly.