Summary
An Instance RFI is a Request for Information directed at your instance (your BlindPay account) rather than at one of your customers. Compliance uses it to collect updated business information or supporting documents from your team, for example during a periodic review. This guide is the operational walkthrough; to handle instance RFIs programmatically, see the Instance RFI API documentation. For RFIs about a specific customer, see Information Requests.
How it differs from a customer RFI
| Aspect | Customer RFI | Instance RFI |
|---|---|---|
| Who it is about | One of your customers | Your own company |
| Where you answer | The customer's profile page | Your instance settings page |
| Effect while open | That customer cannot transact | No effect on your account or payments |
| Missed deadline | The customer is auto-rejected | The request expires, nothing else happens |
When an instance RFI is created
Compliance creates an instance RFI whenever it needs information about your company itself. Common triggers include:
- A periodic review of your account requires refreshed documents
- Your business description or website no longer matches what we have on file
- Ownership changes need an updated share register or UBO documentation
- A proof of address or source of funds document needs to be renewed
Each RFI is built as a list of sections. Each section has a title, a description explaining what compliance needs, and one or more fields to fill in (text, file upload, or dropdown).
Email notifications
When an instance RFI is opened, BlindPay emails every active member of your instance. The cadence is:
| Day | Purpose | |
|---|---|---|
| 0 | Action Required | Lists each section and the fields requested. Includes the deadline. |
| 7 | Reminder | Sent only if the RFI is still pending. |
| 17 | Final Notice | Sent only if the RFI is still pending. |
| 27 | Expired | Sent if the deadline passes without a submission. |
All emails come from compliance@blindpay.com and link to your dashboard at app.blindpay.com.
Emails are sent to every non-deleted user in your instance. To control who receives them, manage your team's membership in Settings → Members.
Responding to an instance RFI
- Open Settings → Instance in your BlindPay dashboard. A "Request for Information" section highlights the open RFI.
- Review each requested section and collect the documents or explanations.
- Upload the files and submit the response in a single action.
Once submitted, the RFI moves to submitted, the reminder emails stop, and compliance reviews the response. If anything else is needed, a new RFI is opened.
Submit the entire RFI at once. The submission is single-shot. All required fields must be filled before you can send the response.
Deadlines and expiry
If 27 days pass without a submission, the RFI is marked expired and a final email is sent to your team. Unlike customer RFIs, nothing happens to your account automatically: no status changes, no blocked payments. Our compliance team follows up with you directly if the information is still required.
Best practices
- Answer from the dashboard. The instance settings page validates every required field before letting you send.
- Keep your member list clean. Only members who should see compliance correspondence should remain on the instance.
- Match the format compliance asks for. If a section requires a utility bill, a bank statement won't satisfy it.